Returns Policy

Returns, Refunds & Exchanges

If your order arrives damaged, incorrect or faulty, please email hello@cupidcoffee.com.au as soon as reasonably possible and include clear photos of the product and packaging.

Once we receive your notification, we will investigate the issue and determine an appropriate resolution. Where a replacement is required and the product is no longer available, we will provide a suitable alternative or issue a refund.

Pre-ground coffee is supplied in a standard grind size suitable for most brewing methods. As brewing equipment and personal preferences vary, we cannot guarantee it will be suitable for every setup.

By purchasing pre-ground coffee, you acknowledge that the standard grind size may not be suitable for your specific equipment or brewing method.

We recommend purchasing whole beans and grinding them fresh to suit your brewing method.

Custom grind requests may be added at checkout and we will do our best to accommodate them. However, these requests cannot be guaranteed. We do not offer refunds or replacements for pre-ground coffee where a specific grind size was not requested before dispatch, except where required under Australian Consumer Law.

We do not offer refunds or exchanges for coffee due to change of mind, as coffee is a fresh and perishable product.

Please ensure you have selected the correct coffee, grind option and shipping details before completing your order. We cannot accept returns or exchanges where an order has been placed incorrectly.

For merchandise, including but not limited to clothing, drinkware and accessories, we do not offer refunds or exchanges for change of mind. Faulty items will be handled in accordance with Australian Consumer Law.

Unused brewing equipment may be returned for a full refund if it is returned in its original packaging and in unused condition.

Payment gateway fees are non-refundable.

Reporting Issues

Please report any issues with your order as soon as reasonably possible, and preferably within 4 days of the delivery date shown by the carrier's tracking information.

Please contact us at:

Email: hello@cupidcoffee.com.au

Claims made outside this timeframe may be more difficult to investigate but will be assessed on a case-by-case basis in accordance with Australian Consumer Law.